Refund policy

At [Apka Apna Store], your satisfaction is our top priority. We understand that sometimes a purchase might not be exactly what you expected. That is why we have designed a straightforward, fair return and refund process to give you complete peace of mind while shopping with us.

1. Return Window

We offer a [7 DAYS] return window. This means you have [7 DAYS] after receiving your item to request a return or an exchange. Unfortunately, if this timeline has passed since your delivery, we cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To ensure a smooth return process, your item must meet the following conditions:

  • The product must be unused, unwashed, and in the same pristine condition that you received it.

  • It must be in its original, undamaged packaging with all brand tags, labels, user manuals, and accessories fully intact.

  • You must have the receipt, invoice, or proof of purchase.

3. Non-Returnable Items

To maintain hygiene and safety standards, certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants).

  • Personal care, innerwear, cosmetics, or grooming products.

  • Custom-made or personalized items.

  • Items purchased during final clearance or "All Sales Final" events.

4. Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or if you receive the wrong product, we are deeply sorry for the inconvenience! We will fix this immediately at no extra cost to you.

  • Please inspect your order upon delivery.

  • If you spot an issue, take a clear photograph or record a quick unboxing video and email it to us at [apkapanastore15@gmail.com] within [e.g., 48 hours] of receipt.

  • Once verified, we will arrange a free reverse pickup and dispatch a brand-new replacement or issue a full refund immediately.

5. Exchange Options

Want a different size, color, or a completely different product? We make exchanges easy!

  • Follow the standard return process to send your item back.

  • Once your return is inspected and accepted, we will ship out your new choice, or you can opt to make a separate purchase on our store using store credit.

6. Return Shipping Costs

  • For Damaged/Wrong Items: [Apka Apna Store] will cover 100% of the return shipping costs and arrange a reverse pickup from your address.

  • For Standard Returns/Exchanges (Change of Mind): [Specify option: e.g., We offer free reverse pickups for your convenience! OR A nominal return shipping fee of ₹49 will be deducted from your final refund amount.]

7. Refund Process & Timing

Once we receive and inspect your returned item at our warehouse, we will send you an email notifying you that we have received it and whether your refund has been approved.

  • Approved Refunds: If approved, your refund will be processed and automatically credited back to your original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet).

  • Refund Timeline: The bank or payment gateway typically takes [REFUND PROCESSING TIME, e.g., 5–7 business days] to reflect the credited amount back into your account.

  • Cash on Delivery (COD) Orders: If you paid via COD, we will request your bank account details or UPI ID to securely transfer your refund.

8. Need Assistance?

Our customer support family is always here to guide you through every step. If you have any questions about your return, drop us a line at:

  • Email: [apkapanastore15@gmail.com]

  • Response Time: [e.g., We typically reply within 24 hours]